1st line support/Helpdesk/ Support

  • Location

    Manchester, Greater Manchester

  • Sector:


  • Job type:


  • Salary::

    £18000 - £19500 per annum

  • Contact:

    Siobhan Osborne

  • Contact email:


  • High Salary:


  • Low Salary:


  • Reference:


  • Job Published:

    10 months ago

  • Expiry Date:


What you will do

In our business we have a team who have a "passion to protect what matters most". We are actively recruiting for skilled Resolve Technicians to be part of our great team to deliver high quality customer experience. We offer Job Security, Skills and Career Development within a business that really does offer opportunity locally, nationally and globally.
We are looking for Resolve Technician for our exciting range of residential and commercial customer, industrial, public sector and blue chip customers.

How you will do it

The RESOLVE team operates 24 hours and is the most adaptable and versatile operational department within the company. This is a Phone based, Security System technical support position that provides technical support to the field engineers and customers. In this role you will be using a broad range of monitoring and programming software, dealing discreetly with bespoke and high security customer requirements. You will be scheduling Remote System checks and remote fault diagnosis & Technical Troubleshooting

What we look for

Experience in a technical problem solving or IT support role, with good communication skills. Also need to have been in a telephone based position and have handled high volume calls.


Problem Solver
Interested in Technology
Customer Focused
Enjoys Learning New things
Effective Communicator