1st line support/Helpdesk

  • Location

    Manchester, Greater Manchester

  • Sector:


  • Job type:


  • Salary::

    £18000 - £19500 per annum

  • Contact:

    Siobhan Osborne

  • Contact email:


  • High Salary:


  • Low Salary:


  • Reference:


  • Job Published:

    12 months ago

  • Expiry Date:


Resolve Technician - Fire and Security (ADT)

What you will do

In our business we have a team who have a "passion to protect what matters most". We are actively recruiting for skilled Resolve Technicians to be part of our great team to deliver high quality customer experience. We offer Job Security, Skills and Career Development within a business that really does offer opportunity locally, nationally and globally.

We are looking for Resolve Technician for our exciting range of residential and commercial customer, industrial, public sector and blue chip customers.

At ADT, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together to provide the most advanced security solutions. By protecting people and the environment. By giving back in the communities we live in. By solving today's challenges while constantly asking "what's next?"

At ADT, security is in our DNA. As the UK's leading fire and security provider, it's no surprise we're at the forefront of cutting-edge solutions that protect homes and businesses. To keep us ahead of our competitors, we're constantly evolving. And to help us do this we need people who think the same; people with the desire to play their part in making the world a safer place.
ADT are the name people trust to protect what's precious to them. We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us.

How you will do it

*This will be phone based, Security System and technical support.
*Providing Tech support to field engineers.
*Using a broad range of monitoring and programming software
*Adhering to a strict quality of work
*Dealing discreetly with bespoke and high security customer requirements
*Scheduled Remote System checks
*Remote fault diagnosis & Technical Troubleshooting

What we look for

*Excellent Customer Service
*Problem Solving Skills essential
*Can work under own initiative
*Basic computer literacy is essential
*Prior knowledge of security system is preferred but not essential
*Organisation & Management