2nd Line Support Engineer - Chiswick


2nd Line Support Engineer - Chiswick

  • Location

    London, England

  • Sector:

    IT Security

  • Job type:


  • Salary::

    Up to £0.00 per annum

  • Contact:

    Freddie Peters

  • Contact email:


  • High Salary:


  • Low Salary:


  • Reference:


  • Job Published:

    8 months ago

  • Duration:

    3 Months

  • Expiry Date:



We are looking for someone with excellent customer skills, who can communicate effectively with customers, on site employees and remote staff. Candidates must be comfortable with taking ownership of problems, and demonstrate an ability to work on their own initiative. We are expecting a flexible approach to working, to share-in-tasks and responsibility, and the ability to work under pressure and to tight deadlines.

The successful candidate will be part of the IT Europe team and report directly to IT Europe Group Leader. The role is based in Chiswick, London.

The main duties for this Field Support position are:

*Provide level 2 support for internal customers in UK and other sites in Europe
*Provide Laptop and Desktop installations based on specific project requirements across Europe sites
*Provide assistance when required for other professional teams


As part of the ongoing tasks, the Field Support employee is responsible for:

*Carry out fault diagnosis/fix on PC systems and peripherals
*Carry out upgrading of PC hardware and peripherals
*Carry out changes to PC or peripherals Hardware/Software
*Carry out installations of hardware add-ons to PC systems and peripherals
*Carry out software configuration on operating systems and applications
*Ensuring compliance with organisation policies, procedures and work instructions
*Carry out support for Networks and Data Centre as directed by professional teams
*Learn how to carry out fault diagnosis/fix of the data and voice network, cabling infrastructure and telephony systems, for which assistance will be given


*Proven record of 2 years of Second level support for a medium/large size company
*Proficiency in supporting various Microsoft operating systems (Windows 7, Windows 10, Windows Server 2008)
*Proficiency in supporting Microsoft Office Suite
*Strong hardware knowledge of PCs, laptops, and peripherals
*Experience in troubleshooting LAN related issues

*Experience in working in a multi-cultural environment
*MCSE, MCP, CCNA, ITIL certifications
*MAC OS and Apple hardware support
*Experience in using one of the following applications: Clarity, Remedy, SNOW or similar
*Experience in mobile applications support
*Experience in IP telephony support

*Excellent interpersonal and communication skills
*Able to analyse and interpret information
*Able to exercise good judgement and sound reasoning
*Self-motivated and energetic
*Able to work accurately under pressure
*Able to work independently

*A Level

*Fluent written and spoken English