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Job

Connecting

2nd Line Support Engineer

  • Location

    City of London, London

  • Sector:

    Infrastructure

  • Job type:

    Permanent

  • Salary::

    £25000 - £30000 per annum + benefits

  • Contact:

    Hannah Lancaster

  • Contact email:

    hannah.lancaster@claremontconsulting.com

  • High Salary:

    30000

  • Low Salary:

    25000

  • Reference:

    2ndLine786_1529334172

  • Job Published:

    5 months ago

  • Expiry Date:

    2018-07-09

2nd Line Support Engineer

I am currently working with a leading recruitment services provider based in Central London who are looking for a 2nd Line Support Engineer to join their team. This is a permanent role.

As the 2nd Line Support Engineer you will have hands on experience with IT project work ranging from server migrations, office deployments and software deployments. You will have to be able to troubleshoot basic application errors to more complex networking issues.

Responsibilities:
*Troubleshooting 1st/2nd line IT issues
*Troubleshooting Windows, Exchange (Outlook) and Office products
*Support and maintain servers & desktops
*Active Directory administration and basic network troubleshooting
*Installing software
*Log and manage customer support tickets
*Assist with onboarding of new customers

Experience required:
*Previous experience working in a 1st/2nd line role in a customer facing environment
*Strong understanding and troubleshooting of Windows 7, 10
*Experience with Outlook 2013, 2016
*Microsoft Office Suite, 2016
*Basic network principles and troubleshooting
*Active Directory
*Any experience with Telephone Systems such as PBX is advantageous