3rd Line Support Engineer - Platforms - Operations - Azure - M365
Working for a leading digital insurance company on an initial 6 month contract, you will be an advocate for customer needs, applying in depth technological understating to resolve undocumented issues. They initiate communication among the team, assisting team members with project deliverables, owning problem resolution by implementing a methodical approach to problem investigation and resolution. You will actively participate in defining action plans during meetings, and will be comfortable administering our estate with and executing basic scripts.
*Troubleshoot hardware and software issues courteously and expeditiously.
*Answer and appropriately handle support requests via phone, e-mail, VM, and IM.
*Procurement and asset management
*Assisting highly mobile staff who could be working from many varied locations
*Documenting, tracking, and monitoring all work item and resolution activity in the tracking system to ensure a timely resolution.
*Act as escalation point for 3rd Line and M365 related tickets
*Lead in team projects that enhance the quality of service.
*Supporting various devices such as laptops, tablets, and mobile phones running operating systems such as Windows, Mac OS, iOS, and Android.
*Searching Online for possible solutions when they aren't documented in our knowledge base and creating and updating knowledge articles in the IT Knowledge base.
*Providing support for Exec's and other VIP's, sometimes out of hours off-hours.
*Other IT related functions and projects as requested that are not limited to daily IT
*Solid understanding of M365, Azure, and MDM
*Proven experience in customer contact/operational support.
*Excellent organizational skills, prioritizing and managing multiple tasks
*Solid self-starter with drive and motivation and the ability to work in a team environment.
*Proven IT 3rd experience
*Good experience in end user training and guidance
*Experience of knowledge repositories
*Experience of procurement and asset management
*Solid ability to offer and accept feedback and constructive suggestions.