3rd Line Support

  • Location

    London, England

  • Sector:

    Business Solutions

  • Job type:


  • Salary::


  • Contact:

    Zack Abbatecola

  • Contact email:


  • High Salary:


  • Low Salary:


  • Reference:


  • Job Published:

    8 months ago

  • Duration:

    3 months

  • Expiry Date:


  • Startdate:


My Client a leading IT organisation is looking for an experienced 3rd line support professional who is happy to work on site for a major financial services organisation based in Central London.

You will be responsible to support, deliver and co-ordinate changes across the Windows Client Self-service environment.

Responsibilities include:- Providing support and coordination for UK and global desktop & self-service infrastructure related projects.

- Leading technical development and owning technologies within the estate.
- Delivering concurrent projects that vary in scale and complexity to meet changing and challenging objectives.
- Delivering new products across the desktop and self-service estate.
- Resolving complex technical problems.
- Monitoring and coordination of changes delivered across the environment.
- Drive process improvement within the estate.

Special Requirements:

The job holder will require excellent technical, planning, communication, co-operation and reporting skills as well as an understanding of the way IT is set up and used within IT Operations. In addition they will need to:

- Be well organized and self-motivated.
- Be able to carry out complex troubleshooting on multiple technologies.
- Have working knowledge of the Microsoft Windows Operating Systems (Windows 7,8.1 and 10)
- Working knowledge of Microsoft Technologies including AD, SCCM.
- Solid experience in 3rd level support troubleshooting and infrastructure support.
- Expertise in DELL TPAM or Avecto Privilege Guard/Defendpoint or other privileged access control tools.
- Scripting/programming knowledge preferred using VB and/or Powershell
- Willing to take on responsibility and work independently.
- Able to analyse complex technical problems.
- Have strong interpersonal skills.
- Able to produce clear and concise documentation.
- Be customer focused.
- Able to deliver work within tight timescales and under pressure.
- Have excellent proven communication skills at all levels, both verbal and written.
- Experience using ITIL concepts.

If you feel you are suitable for the above please apply in for an immediate review.