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Alarm and CCTV Response Advisor

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Alarm and CCTV Response Advisor

  • Location

    Manchester, Greater Manchester

  • Sector:

    Engineering

  • Job type:

    Permanent

  • Salary:

    £18000 - £18500 per annum + benefits,

  • Contact:

    Victoria Elliott

  • Contact email:

    Victoria.elliott-ext@jci.com

  • High Salary:

    18500

  • Low Salary:

    18000

  • Reference:

    JOB1_1563872179

  • Job Published:

    25 days ago

  • Expiry Date:

    2019-08-22

Alarm and CCTV Response Advisor - shift work 4 on 4 off

We are the largest provider of intruder alarms and CCTV monitoring in the UK and we are currently looking to add to our team at our Alarm Receiving Centre and Remote Video Response Centre in Manchester.

In this role you will be analysing CCTV images received from customers premises, and taking the appropriate action. You will be answering incoming telephone calls from internal and external customers. You must accurately recording all events on the company database. You will also maintain the customer database and ensure that all complaints or enquiries that cannot be initially resolved by you, are escalated to your Supervisor or Team Manager. Maintaining customer confidentiality at all times is essential in this role.

You will work a shift pattern of two 12 hour days, two 12 hour nights, then four off.

You will need to be an excellent communicator and have an understanding of IT systems. We look for candidates who are able to deal with potentially very serious incidents with a calm, professional and reassuring manner. In this role you will need to have high levels of concentration and attention to detail is crucial.

Flexible working hours - these are set shift patterns of 4 days on and 4 days off.This will consist of 4 12 hour shifts. we have free onsite parking, holidays, pension and company discounts.