Alarm Monitoring Customer Service Advisor

  • Location

    Manchester, Greater Manchester

  • Sector:

    Business Solutions

  • Job type:


  • Salary::

    Up to £18000 per annum + 33 Days Holiday

  • Contact:

    Chris Ragnall

  • Contact email:


  • High Salary:


  • Low Salary:


  • Reference:


  • Job Published:

    12 months ago

  • Expiry Date:


  • Startdate:


Alarm Monitoring Customer Service Advisor
Johnson Controls
Newton Heath, Manchester
Shifts: 12 Hour shifts on a 4-day rolling period. 2 Days On, 2 Nights on, 4 days/ nights off.
Salary: £18,000

What you will do
Johnson Controls and ADT are the largest provider of intruder alarms and CCTV monitoring in the UK and we are currently looking to add to our team at our Alarm Receiving Centre and Remote Video Response Centre in Manchester.

This is an excellent opportunity to join our intruder alarm and CCTV monitoring and analysis team based in Manchester as an Alarm Monitoring Customer Service Advisor. This is a Customer Service focused role working with our many clients around the UK and working a varied shift pattern of two day shifts, two night shifts followed by four days off.

The Alarm Monitoring Customer Service Advisor is responsible for monitoring calls and signals and dispatching proper authorities for residential and commercial alarms and contacting the appropriate responsible parties. Additionally you will be responsible for phone calls consisting of false alarm call backs, placing accounts on test, technical assistance, call backs, and assisting customer with inquiries on alarm handling.

Key responsibilities
* Working as part of a team, providing Alarm response and CCTV Monitoring and Analysis to external customers
* Answering incoming telephone calls from both internal and external ADT customers and following company procedure to ensure resolutions.
* Accurately imputing information onto computer systems.

What we look for
* Proven experience in a similar Alarm monitoring or CCTV operative role would be advantageous.
* Previous experience in a customer service environment
* A current SIA Public Space Surveillance license would be an advantage and desirable, but not essential.
* Excellent telephone manner
* Good attention to detail
* Customer focused with a proactive with a can do attitude
* Excellent typing and keyboard skills.

*Competitive basic salary of £18,000
*Rolling shift pattern of 2 days on, 2 nights on, 4 off
*Contributory Pension and employer benefits.
*Outstanding career opportunities within Johnson Controls and ADT

Who we are
At Johnson Controls, we're shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.