Job description

My client is looking to recruit a strong support Team Leader who will be responsible for the following areas

Maintain Application support activities and team management
Incident Management, Problem management, Change management and Information management
Calls and tickets
Relationship Owner
Service Reviews
Ensure expert procedures are in place for Service level management, OLA and knowledge base
Identifying fixes for reported issues by business team/users in production
Own Service transition of application to BAU from project teams
Production of service review information including monthly service level packs as well as creating transparency around key outage areas
Monitoring of tickets and environments
Post Implementation sign-off:
Escalate issues in advance to line managers in advance of any business escalation
Identify team members gap/training needs.
Collaborate with technical leads
Managing teams' deliveries - managing team members workload, coordinating dependencies, guiding technical approaches for a problem

There are many other aspects to this very exciting role and these are laid out on the job profile that I will send to interested applicants (upon receipt of a CV)

To be considered for this role you will need to have experience in the following areas

Experience of leading technical teams
Application support
Release management is essential.
Basic experience in Databases (MSSQL) is desirable.

Please send your CV to me, Martin Warner, and I will get back to you as soon as possible