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Job

Connecting

Call Center Representative

  • Location

    Dublin, Republic of Ireland

  • Sector:

    Business Solutions

  • Job type:

    Contract

  • Salary::

    Up to £0.00 per annum

  • Contact:

    Zack Abbatecola

  • Contact email:

    zack.abbatecola@claremontconsulting.com

  • High Salary:

    0

  • Low Salary:

    0

  • Reference:

    BBBH14714_1528295486

  • Job Published:

    13 days ago

  • Duration:

    6 months

  • Expiry Date:

    2018-06-06

  • Startdate:

    asap

A global Consultancy who do a lot of work within the financial services are looking for a Call center Representative to work on site for a global bank based in Dublin for an initial 6 month contract. Rate negotiable.

This is a great opportunity for someone who is looking to develop their skills within customer services working a global banking organisation.

Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.

Ensuring customer satisfaction and strive to meet service standards.
A typical day will likely involve fielding between 75 to 100 calls.
Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
Required Skills for this role include:

At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts.
At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
An education level of at least a high school diploma or GED Preferences.
Previous healthcare industry experience in a Provider (hospital/doctor's office) or Insurance company that required knowledge of contracting, credentialing or medical claims.
Demonstrated focus on quality that includes attention to detail, accuracy, and accountability for your work product.
Ability to communicate (oral/written) effectively in a professional/office setting.
Effective troubleshooting skills where you can leverage your research, analysis, and problem solving skills.
Time management skills that require the ability to cope with a complex, changing environment.

If you feel this is something you are interested in please send in your CV for an immediate review.