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Job

Connecting

Call Centre Representative

  • Location

    Cabinteely, Dublin

  • Sector:

    Business Solutions

  • Job type:

    Contract

  • Salary:

    Up to €11.25 per hour + Overtime

  • Contact:

    Lee Bowles

  • Contact email:

    lee.bowles@claremontconsulting.com

  • High Salary:

    11

  • Low Salary:

    11

  • Reference:

    BBBH14712_1537950456

  • Job Published:

    24 days ago

  • Duration:

    9 months

  • Expiry Date:

    2018-10-26

Role: Call Centre Representative
Duration: 9 months
Location: Cabinteely, Dublin

Roles and responsibilities:
* Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
* Ensuring customer satisfaction and strive to meet service standards.
* A typical day will likely involve fielding between 75 to 100 calls.
* Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
* Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
* Collaborating with management or other team members as appropriate to proactively address service issues and concerns.

Required Skills for this role include:
* At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts.
* At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
* An education level of at least a high school diploma or GED Preferences.
* Previous healthcare industry experience in a Provider (hospital/doctor's office) or Insurance company that required knowledge of contracting, credentialing or medical claims.
* Demonstrated focus on quality that includes attention to detail, accuracy, and accountability for your work product.
* Ability to communicate (oral/written) effectively in a professional/office setting.
* Effective troubleshooting skills where you can leverage your research, analysis, and problem-solving skills.
* Time management skills that require the ability to cope with a complex, changing environment.