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Job

Connecting

Call Centre Team Lead

  • Location

    Dublin, Republic of Ireland

  • Sector:

    Business Solutions

  • Job type:

    Contract

  • Salary::

    Up to £0.00 per annum

  • Contact:

    Lee Bowles

  • Contact email:

    lee.bowles@claremontconsulting.com

  • High Salary:

    0

  • Low Salary:

    0

  • Reference:

    BBBH14768_1528875779

  • Job Published:

    3 months ago

  • Expiry Date:

    2018-07-13

Call Centre Team Lead- Dublin

Roles and responsibilities:

-Responsible for a team of 15-20 Call Center Representatives.
-Ensuring customer satisfaction and strive to meet service standards.
-Making sure targets are met (phone targets).
-Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
-Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
-Collaborating with management or other team members as appropriate to proactively address service issues and concerns.

Required Skills for this role include:

-At least 2 years' experience as a Team Lead or Supervisor
-At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts.
-At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
-An education level of at least a high school diploma or GED Preferences.
-Previous healthcare industry experience in a Provider (hospital/doctor's office) or Insurance company that required knowledge of contracting, credentialing or medical claims.
-Demonstrated focus on quality that includes attention to detail, accuracy, and accountability for your work product.
-Ability to communicate (oral/written) effectively in a professional/office setting.
-Effective troubleshooting skills where you can leverage your research, analysis, and problem-solving skills.
-Time management skills that require the ability to cope with a complex, changing environment.