CCTV Service Engineer

Posted 27 May 2022
Salary£32000 - £40000 per annum + OT eligible, call out payment
LocationNorth London
Job type Permanent
DisciplineEngineering Recruitment
Contact Namejoanna Bogacz

Job description

What you will do

The role of the Service Engineer within our Integrated Security Solutions team is to provide Service support on CCTV. You will work across a variety of customers and major projects in the North London area. You will be part of a larger team who support our technical teams whilst providing expert knowledge based around your install and service background.

How you will do it
As a Service Engineer you will provide excellent Customer Service for both internal and external customers. You will manage and establish relationships with key customers across the North London region. A key part of the role is to ensure customer satisfaction through servicing the appropriate devices, working safely and providing customer satisfaction.

You will handle ambiguity well, make decisions and effectively manage multiple tasks at the same time. You will have excellent planning and technical skills within a Integrated security environment. You will be required to work closely with the planning team to ensure your time is managed and jobs are prioritised correctly and effectively. You will be required to carry out reports, handover certificates and checklists as appropriate.

What we look for

* Regional Service Engineer experience within a background in CCTV
* Working knowledge of industry standards, demonstrable knowledge of IP technology and Analogue systems and have a logical approach to troubleshooting.
* Ability to manage both internal & external stakeholders at all levels
* Previous experience working in a customer facing environment
* Full and clean driving license.
* Excellency in verbal and written communication skills, with the ability to communicate technical information to a non-technical audience

If you are successful we can offer you a company culture that promotes work life balance, a dedication to continued learning and development, access to mental health support, a fantastic benefits package which includes a competitive salary, pension, life assurance, employee assistance program, employee referral scheme, discount on Johnson Controls security products including ADT Smart Home plus voluntary schemes for childcare vouchers, cycle to work, eye care vouchers and holiday purchase.