CLMS Admin


CLMS Admin

  • Location

    New York, USA

  • Sector:

    Software Development

  • Job type:


  • Salary::

    Up to £0.00 per annum

  • Contact:

    Lee Bowles

  • Contact email:


  • High Salary:


  • Low Salary:


  • Reference:


  • Job Published:

    over 1 year ago

  • Duration:

    6 months

  • Expiry Date:


  • Consultant:


CLMS Admin- New York

One of my largest clients within the music technology industry are looking for a passionate system administrator / junior developer to join their team in New York and drive the IT service management for application platforms supporting their enterprise Legal, Licensing & Government Affairs (LGA) operations.

You will play a central role in ensuring these systems are fulfilling the needs of the end user and the business. As they grow and scale these platforms, you will have an opportunity to develop and implement business process on these application platforms that grow the business. The role is based out of their New York office, and may require some travel.

What you'll do:
*Serve as the system administrator for the Contract Lifecycle Management System (CLMS) enterprise platform, and other platforms as released (e.g. document management; e-billing/matter management; legal hold; analytics/dashboards)
*Partner with the Legal team and its stakeholders to drive seamless delivery of legal services from end-user point of view
*Enable front-line support to users, as well as manage JIRA Service Desk issues to drive incidents, triage tickets, escalations internally and/or with vendor managing resolution and system changes
*Create and maintain system and end-user help documentation
*Design and maintain system reports
*Support global business units and collaborate with technology teams, support teams and external vendors
*Provide end-to-end support of complex process, application and functional issues related to our existing and future legal platforms and dependent applications using workflows, dashboards
*Define technical requirements for workflow configurations, customizations, and enhancements
*Implement new workflows and troubleshoot/make enhancements to existing business process workflows within the systems supported

Who you are:
*You are familiar with complex business problems and have exposure to legal and contract processes supported by a contract management or workflow system - particularly, experience in a legal operations and/or related technology space is of high value to us
*You have 3+ years of related system administration and an in depth understanding of document/content management and/or workflow systems and their application to business process improvement
*You have experience and knowledge regarding some of these business processes: Contracts
Management; Knowledge Management; eBilling & Matter Management
You have experience and knowledge of some of the following platforms/applications: Contract lifecycle management (CLM) systems, business process mapping, Salesforce/CRM, eSignature, NetSuite, Workday, Coupa, MuleSoft, Okta and Jira.
*You have a fundamental understanding of SOX and ITGC
*You have experience of providing customer support
*You have excellent investigation and diagnostic skills
*You can build sound relationships and clearly communicate expectations with team members and management
*You have experience working within diverse teams - and can work both independently and as part of a team
*You can influence tactics and execution in a playful manner