W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9jbgfyzw1vbnqty29uc3vsdgluzy9qcgcvymfubmvylwrlzmf1bhqylmpwzyjdxq

Job

Connecting

Contract Service Desk Analysts x 3 for Milton Keynes

  • Location

    Milton Keynes, Buckinghamshire

  • Sector:

    Infrastructure

  • Job type:

    Contract

  • Salary::

    £11 - £16 per hour

  • Contact:

    Martin Warner

  • Contact email:

    martin.warner@claremontconsulting.com

  • High Salary:

    16

  • Low Salary:

    11

  • Reference:

    9574 - SDA Bucks_1522946260

  • Job Published:

    6 months ago

  • Duration:

    6 months

  • Expiry Date:

    2018-05-05

  • Startdate:

    ASAP

My client needs strong help desk analysts to work on this extremely busy Service Desk based in Milton Keynes

The role will involve

- Performing first/second level support (reporting, diagnosing and/or resolving) for all service catalogue products.
- Delivering outstanding quality for all contacts into the Service Desk
- Liaison with colleagues during the entire support process.
- Accurately input information into call management system.
- Routing calls and emails to appropriate resolver groups.
- Responding to employee enquiries with appropriate level of urgency.
- Following up on all questions, problems or suggestions from employees.
- Escalation of problems and/or questions to the proper personnel.
- Providing ad-hoc advice and support for non-service catalogue items and general queries as directed.
- Management of global Service Desk queues.
- Adhering to incident management best practices.

To be considered for this excellent role you will need to have the following attributes

Confident
Innovative
Knowledge Centric
Adapting quickly to change
Delivery focused
Organized
Team Player
Good customer Service Skills - excellent verbal and written communication and listening skills , credibility when dealing with customers,
Degree level education in computer sciences or equivalent commercial work experience.
1+ years experience in IT

Please send your CV to me, Martin Warner, or call me on 01277 633577 or 07796 015250 for more information