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Job

Connecting

Contract Service Desk Manager for Bucks location

  • Location

    Buckinghamshire, England

  • Sector:

    Infrastructure

  • Job type:

    Contract

  • Salary:

    £300 - £400 per day

  • Contact:

    Martin Warner

  • Contact email:

    martin.warner@claremontconsulting.com

  • High Salary:

    400

  • Low Salary:

    300

  • Reference:

    Service Desk Mgr_1547112099

  • Job Published:

    9 days ago

  • Duration:

    9 months

  • Expiry Date:

    2019-02-09

  • Startdate:

    January/February 2019

My client requires a very strong Service Desk Manager to provide the following services to their very large service desk

- Management of over 100 service desk professionals
- Providing services to previously agreed levels
- Service delivery
- Service desk support
- Staff training and supervision
- Performance reviews
- Performance management
- Budgetary responsibilities

To be considered for this role you will need to have the following experience

- Very strong service desk experience
- Excellent management background
- Strong customer service
- Understanding of networking protocols
- ITIL
- Strong decision making experience
- Excellent organisational skills
- Very strong report writing
- Ability to communicate with all levels of IT and non IT staff

Please send your CV to me, Martin Warner, and I will get back to you asap