Customer Experience Lead for City of London Client

Posted 21 June 2021
Salary£450.00 - £650.00 per day
LocationLondon, Greater London, England
Job type Contract
Contact NameMartin Warner

Job description

My client requires the services of an excellent Customer Experience Lead who can demonstrate excellent experience in the following areas

- the ability to work with UX and Design stakeholders
- good project management skills
- the ability to work with Analytics and behavioural analysis tools
- strong eCommerce experience
- experience of retention programmes

The role will include, but not be restricted to

- Data analysis
- Establishing customer feedback
- Working with best practices
- Developing business requirements
- Working with creative agencies and internal UX/UI resources and creating business solutions that meet business requirements
- Provision of eCommerce expertise
- Building and rolling out new customer experience initiatives
- Delivering new programs
- Supporting initiatives

This is a very involved and dynamic role that will appeal to candidates who are used to making significant differences to the overall customer experience

If you are interested in this excellent role please send your CV to me, Martin Warner, and I will get back to you as soon as possible