Customer Resolutions Advisor


Customer Resolutions Advisor

  • Location

    Manchester, Greater Manchester

  • Sector:


  • Job type:


  • Salary::

    £19000 - £23000 per annum + 33 Days Holiday, Pension

  • Contact:

    Chris Ragnall

  • Contact email:


  • High Salary:


  • Low Salary:


  • Reference:


  • Job Published:

    10 months ago

  • Expiry Date:


  • Startdate:


What you will do
Our Customer Resolutions Advisors ensure all administrative duties and intercompany billing is completed accurately for our ADT Security business customers. The successful candidate will work closely with our accounts and credit control functions and will gain a solid understanding of administration and foundation for financial functions. Working within a team of experts where each member of staff is rewarded with on-going training, cross-skilling and fantastic career progression opportunities, you will become a product and brand expert enabling you to forge a lasting and rewarding future with a market-leading brand in a secure and expanding marketplace

How you will do it
With particular attention to Excel, the customer resolutions advisor will be responsible for the updating and maintaining of the customer database to ensure all billing is accurate. You will highlight any problem customers and work with them along with the sales teams to understand what was agreed and apply onto the systems. You will also support from a dispute and complaints perspective and be able to action name changes/bill through date changes and contract amendments.

What we look for
To be successful as a customer resolutions advisor you will need experience of using Microsoft Office with particular attention to Excel. You will be thorough and have strong organisational skills. This role will suit experienced administrators or graduates looking for a career in administration or foundation for finance. Any experience in an administration of finance function will be an advantage but is not essential as training can be provided for the right candidate.

Who we are
At Johnson Controls, we're shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.