What you will do

Your role will focus around the proactive sale of products or services to customers via the phone or online, rather than face-to-face. Using strong technical knowledge and commercial skills you will act as the product specialist on specific products making partnership in between Outside Sales and Customer Service colleagues.

Dealing with and following up sales enquiries to ensure incremental sales in close cooperation with Account Managers / Outside Sales. You will improve customer satisfaction through commercial activities. Following up sales transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.

How you will do it

You will be able to build effective relationships and be heavily customer focused.
Your communications skills will be key to deliver a positive impression of the business to target clients and existing customers within your product area.
Your technical enquiry will cover whether to provide a quote, handle the request, and provide product and brand selection.
Assist in data gathering to ensure customers will be able to request project engineering and add this to our CRM, Salesforce.
Follow up with clients to be up to date on project status and to keep records on SF updated and report to management, as required.
Be the main contact (next to outside sales) and communicate and coordinate towards the customer but also in between internal departments / people.
Next to Outside Sales develop customer relationship, run technical sales presentations.
Focus on Key Accounts and stay aligned with global key account manager & strategies.

What we look for

Required

*Excellent verbal and written command of English and local language.
*Knowledge of additional computer programs used for the job.
*(Outlook, Internet Explorer, Word, Excel, PowerPoint).
*Telephone Systems.
*Experience working in the fire protection and/or construction and building services sector.
*Experience of working for large multi-national businesses.

Preferred
* ERP systems experience within a SAP environment.
*An understanding of Water & Suppression Fire products and applications.

Who we are

At Johnson Controls, we're shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.

Customer Sales Representative

Customer Sales Representative