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Job

Connecting

Customer Service

  • Location

    Great Yarmouth, Norfolk

  • Sector:

    Business Solutions

  • Job type:

    Permanent

  • Salary:

    Up to £19000 per annum

  • Contact:

    Siobhan Osborne

  • Contact email:

    siobhan.osborne@claremontconsulting.com

  • High Salary:

    19000

  • Low Salary:

    19000

  • Reference:

    CSGY123_1525080358

  • Job Published:

    27 days ago

  • Expiry Date:

    2018-05-30

  • Startdate:

    ASAP

Customer Service

What you will do
As a Customer Service professional you will be responsible for managing end to end customer enquiries making sure that they are getting the high possible standard of service we can offer.
You will be handling incoming calls and inquiries from customers and ensure their requests are processed quickly and professionally via Navision and salesforce.com.

How you will do it
You will need to ensure orders are entered quickly and efficiently with zero errors, keep accurate records of discussions or correspondence with customers (Via Salesforce.com), investigate and solve customer's complaints or queries using initiative and defined escalation processes, provide timely and professional customer communication throughout the order cycle, communicate and coordinate with sales and coordinate with manufacturing and operations to ensure all customer needs are met.

What we look for
[Required Qualifications - Education, Skills & Experience]

1 year experience within a telephone and email based customer service role