Customer Service

Posted 11 November 2021
SalaryUp to £19500 per annum
LocationCheetham Hill
Job type Permanent
DisciplineTelecoms Recruitment
ReferenceMS00CSCARC
Contact NameMarzena Skorupa

Job description

What you will do

Based within our vibrant Customer Support Centre in Cheetham Hill, our Customer Service Advisors are the first point of contact for all of our ADT Security customers. Our customer service advisors support customers with everything from account queries to technical support.

How you will do it

* Answering customer service calls in line with company processes and procedures
* Providing customers with advice on how to operate and test their security systems
* Booking engineer visits, liaising with engineers and customers regarding bookings
* Accurately imputing information onto computer systems
* Attending all necessary company training

***working 4 on 4 off / 2 days (7am-7pm) & 2 nights (7pm-7am)***

What we look for

Required

To be customer focused with a proactive, can-do attitude
We look for ambition and willingness to learn rather than extensive experience as we like our employees to progress within our business.
This is a telephone based role so an excellent telephone manner
Attention to detail and excellent spoken and written English is essential
IT literacy

Preferred

Any contact centre or customer service experience will be an advantage.