What you will do
Our customer service advisors support customers and field based technicians with all elements of their alarm installations. You will build relationships with customers and take ownership of all enquiries ensuring the service and support you provide is the very best available. Working within a team of experts where each member of staff is rewarded with on-going training, cross-skilling and fantastic career progression opportunities, you will become a product and brand expert enabling you to forge a lasting and rewarding future with a market-leading brand in a secure and expanding marketplace.

How you will do it
Our customer service advisors are fully equipped to take ownership of customer enquiries and will take pride in being an expert in your field and giving the very best customer service. You will provide customers with advice on how best to operate and test their security systems, arrange engineer visits and engage with other departments where required.

What we look for
We require our customer service advisors to be customer focused with a proactive, can-do attitude. We look for ambition and willingness to learn rather than extensive experience as we like our employees to progress within our business. This is a telephone based role so an excellent telephone manner, attention to detail and excellent spoken and written English is essential, as is IT literacy. Any contact centre or customer service experience will be an advantage.

Customer Service Advisor