Customer Service Advisor

Posted 12 May 2021
Salary£20000 - £23000 per annum
LocationSunbury-on-Thames
Job type Permanent
DisciplineEngineering
ReferencePlannerCS
Contact NamePedro Pires

Job description

What you will do
The Resource Planning Team supports the branch Installation Teams to enable the carrying out of installation work in relation to security services. It is the main interface between the customer and the engineer on daily activities & risk situations, and is the main control point for planning & scheduling of work. This role is based around large projects with tight and demanding deadlines

How you will do it
The Planner/Advisor provides support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling & tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customer appointments go ahead as planned, with the risk of no-shows kept to a minimum. This is achieved by maintaining contact with our customers and engineers (both internal & external) to aim for a high level of customer service. Some specific admin tasks will be part of this role.

What we look for
Problem solving in the course of day-to-day activity
Influential communicator & good relationship building
Good admin skills
PC literate
Analytical thinking & decision making
Planning & Prioritising
Customer Focus
Time management
Able to work on own initiative
Manage difficult situations
Resolve conflicts
Resolve customer escalations
Escalate issues to management