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Customer Service Advisor - Alarm Recieving Centre

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Customer Service Advisor - Alarm Recieving Centre

  • Location

    Manchester, Greater Manchester

  • Sector:

    IT Security

  • Job type:

    Permanent

  • Salary::

    Negotiable

  • Contact:

    Hayley Stevenson

  • Contact email:

    hayley.stevenson-ext@jci.com

  • High Salary:

    0

  • Low Salary:

    0

  • Reference:

    ARC/HS_1556017169

  • Job Published:

    3 months ago

  • Expiry Date:

    2019-05-23

What you will do

Johnson Controls and ADT are the largest provider of intruder alarms and CCTV monitoring in the UK and we are currently looking to add to our team at our Alarm Receiving Centre and Remote Video Response Centre in Manchester.


When a sensor is triggered and an ADT fire or intruder alarm activates it sends a signal to our Alarm Receiving Centre where our monitoring and analysis team pro-actively assess the situation and take the necessary action, dispatching proper authorities for residential and commercial alarms and contact the appropriate responsible parties.


How you will do it

As an Alarm Monitoring Customer Service Advisor you will work as part of a team, providing Alarm response and CCTV Monitoring and Analysis to external customers around the clock. You will work a shift pattern of two 12 hour days, two 12 hour nights, then four off. You will pro-actively respond to alarms on a priority basis, and answer incoming telephone calls from both internal and external ADT customers and following company procedure to ensure resolutions.