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Customer Service Advisors (4 on 4 off)

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Customer Service Advisors (4 on 4 off)

  • Location

    Manchester, Greater Manchester

  • Sector:

    Engineering

  • Job type:

    Permanent

  • Salary::

    Up to £18000 per annum

  • Contact:

    Tim Lee

  • Contact email:

    timothy.lee-ext@jci.com

  • High Salary:

    18000

  • Low Salary:

    18000

  • Reference:

    TL00CSA4ON_1563780585

  • Job Published:

    3 months ago

  • Duration:

    Permanent

  • Expiry Date:

    2019-08-21

  • Startdate:

    02/09/2019

Customer Service Advisor
Manchester City Centre
£18,000 salary
33 days holidays
10 week training programme
Start date - 2nd September 2019
Shift Pattern - 4 on 4 off (Two days: 7:00am-7:00pm then two days: 7:00pm-7:00am)

What you will do
Based at our Customer Contract Centre in Manchester City Centre, The role of Customer Service Advisor is key to the success of our business and will be first point of contact for our many customers who may be calling us with a query with their account or to discuss one of our many product offerings. The Customer Service Advisor will be responsible for providing a first class service to our new and existing UK customer base at all times.

The successful candidate will be an excellent communicator with the ability to build strong relationships with our customers. You will be able to take ownership of each Customer enquiry and use your product knowledge and your proactive nature to find the best solution for all parties.

How you will do it
* Answering customer service calls in line with company processes and procedures
* Providing customers with advice on how to operate and test their security systems
* Booking engineer visits, liaising with engineers and customers regarding bookings
* Accurately imputing information onto computer systems
* Attending all necessary company training

What we look for
* Proven customer service experience (Call centre, Retail, Hospitality ect..)
* Previous experience in a customer service environment
* Excellent telephone manner
* Good attention to detail
* Customer focused with a proactive with a can do attitude

Benefits:
we can offer a competitive benefits package, which includes:
* Basic salary of £18,000
* 33 days holidays
* 10 week training programme
* Flexible shifts options working 5 days per week