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Customer Service Analyst for Digital Software Company

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Customer Service Analyst for Digital Software Company

  • Location

    Newcastle upon Tyne, Tyne and Wear

  • Sector:

    Business Solutions, Infrastructure

  • Job type:

    Permanent

  • Salary::

    £18000 - £28000 per annum + benefits

  • Contact:

    Hannah Lancaster

  • Contact email:

    hannah.lancaster@claremontconsulting.com

  • High Salary:

    28000

  • Low Salary:

    18000

  • Reference:

    CustomerService683_1547812555

  • Job Published:

    3 months ago

  • Expiry Date:

    2019-02-17

Customer Service Analyst for Digital Software Company

I am currently working with a digital software organisation who are looking for customer focused service desk analyst to join their team managing client queries. This is a permanent role based in Newcastle.

As the Customer Service Desk Analyst you will support the function that records, assigns, monitors and closes all reported client incidents and requests for services.

Responsibilities:
*Respond to all clients in a professional manner and be able to empathise with them
*Follow incident management processes for logging, tracking, and resolution of incidents
*Understand maximum details from clients regarding faults and be able to pass this on to technical teams to diagnose and fix
*Carry out general system administration duties such as set up of new clients, management of existing clients within the service desk system, set up of new accounts, password reset etc.
*Provide reporting

Experience required:
*Experience working as a service desk analyst or within a similar customer facing role
*Ability to empathise with clients and customers and be able to translate technical issues, challenges etc. to non-technical audiences and vice-versa.
*Able to establish long term relationships
*Self-motivated and organised
*Experience with service desk tools including addition of new clients, defining reports etc.