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Customer Service Associate

Connecting

Customer Service Associate

  • Location

    Manchester, Greater Manchester

  • Sector:

    Engineering

  • Job type:

    Permanent

  • Salary::

    £18000 - £18500 per annum + benefits,

  • Contact:

    Victoria Elliott

  • Contact email:

    Victoria.elliott-ext@jci.com

  • High Salary:

    18500

  • Low Salary:

    18000

  • Reference:

    JOB1_1562744718

  • Job Published:

    about 1 month ago

  • Expiry Date:

    2019-08-09

What you will do
We are the largest provider of intruder alarms and CCTV monitoring in the UK and we are currently looking to add to our team at our Alarm Receiving Centre and Remote Video Response Centre in Manchester.

When a sensor is triggered and one of our fire or intruder alarm activates it sends a signal to our Alarm Receiving Centre where our monitoring and analysis team pro-actively assess the situation and take the necessary action, dispatching proper authorities for residential and commercial alarms and contact the appropriate responsible parties.

How you will do it
As an Alarm Monitoring Customer Service Advisor you will work as part of a team, providing Alarm response and CCTV Monitoring and Analysis to external customers around the clock. You will work a shift pattern of two 12 hour days, two 12 hour nights, then four off. You will pro-actively respond to alarms on a priority basis, and answer incoming telephone calls from both our internal and external customers and following company procedure to ensure resolutions.

What we look for
Our Alarm Monitoring Customer Service Advisors are excellent communicators and have an understanding of IT systems. We look for candidates who are able to deal with potentially very serious incidents with a calm, professional and reassuring manner. Any contact centre or customer service experience will be an advantage but most importantly we require our advisors to be customer focused with a proactive, can-do attitude.