Customer Service Coordinator

Posted 17 June 2022
SalaryUp to £23500 per annum
LocationManchester
Job type Permanent
DisciplineTelecoms Recruitment
ReferenceMS-Coord-NYS
Contact NameMarzena Skorupa

Job description

What you will do

The core role of the coordinator will be to deliver an excellent customer experience and services for National FM companies across Land Based Security, TFIS and HVAC.

How you will do it

*To deliver an extremely professional, efficient and accurate customer service to our Facilities Management Companies.
*Support account managers to develop strong relationships with FM customers.
*Call receipt and dispatch of engineers to break fixes.


What we look for

Required

*Experience of having worked in a results driven customer service environment.
*Computer literate.
*Customer orientated
*Fluency in English language (both verbal and written).
*Self-motivated, enthusiastic and inspirational, able to bring a sense of urgency to situations and demonstrate an active approach.
*Excellent communication and interpersonal skills.

Preferred

*Experience of billing / invoicing (extremely desirable).
*Ability to build strong relationships and influence others.
*Experience of security industry (desirable but not essential).


If you are successful we can offer you a company culture that promotes work life balance, a commitment to continued learning and development, access to mental health support, a fantastic benefits package which includes a competitive salary, pension, life assurance, employee assistance program, employee referral scheme, discount on our security products plus voluntary schemes for childcare vouchers, cycle to work, eye care vouchers and holiday purchase.