Customer Service Coordinator

Posted 21 June 2022
SalaryUp to £24100 per annum
LocationManchester
Job type Permanent
DisciplineTelecoms Recruitment
ReferenceMS-Coord-TP
Contact NameMarzena Skorupa

Job description

What you will do

The core role of the coordinator will be to deliver end to end customer experience for our existing customers and support our field based operations teams. You will be the first point of contact, ensuring all the expectation are met and commitments fulfilled, maintaining relationships and helping with day to day queries.

How you will do it

*To deliver an extremely professional, efficient and accurate customer service to our customers and field operations teams.
*Support account and service managers to develop strong relationships with our customers.
*Manage customer's contacts for all requests and proactively deliver to a high standard.
*Work closely with other JCI department's to ensure that we all meet our customer commitments delivering faults fixes, servicing and system improvements by planning all of our engineer's time efficiently.


What we look for

Required

*Experience of having worked in a results driven customer service environment.
*Computer literate.
*Fluency in English language (both verbal and written).

Preferred

*Experience in coordinating schedules, planning engineers jobs, ordering parts.
*Experience of billing / invoicing (extremely desirable).



If you are successful we can offer you a company culture that promotes work life balance, a commitment to continued learning and development, access to mental health support, a fantastic benefits package which includes a competitive salary, pension, life assurance, employee assistance program, employee referral scheme, discount on our security products plus voluntary schemes for childcare vouchers, cycle to work, eye care vouchers and holiday purchase.