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Customer Service Resolution Team - Nights

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Customer Service Resolution Team - Nights

  • Location

    Manchester, Greater Manchester

  • Sector:

    Engineering

  • Job type:

    Permanent

  • Salary:

    £19500 - £21000 per annum + benefits,

  • Contact:

    Victoria Elliott

  • Contact email:

    Victoria.elliott-ext@jci.com

  • High Salary:

    21000

  • Low Salary:

    19500

  • Reference:

    JOB1_1562660114

  • Job Published:

    11 days ago

  • Expiry Date:

    2019-08-08

Resolve Technician - nights

What you will do
We are looking for Resolve Technician for our exciting range of residential, commercial, industrial, public sector and blue chip customers.
In our business we have a team who have a "passion to protect what matters most". We are actively recruiting for a skilled Resolve Technician to be part of our great team to deliver high quality customer experience. We offer on-going training, job security and career development within a business that really does offer opportunity locally, nationally and globally.

How you will do it
The Resolve Team operates 24 hours a day and is the most adaptable and versatile operational department within the company.
This is a phone based, security system technical support position that provides technical support to the field engineers and customers.
In this role you will be using a broad range of monitoring and programming software, dealing discreetly with bespoke and high security customer requirements. Our Resolve Technicians will be scheduling remote system checks and remote fault diagnosis & technical troubleshooting.

What we look for
To be successful as a resolve technician you will have a background in customer service and an interest in problem solving. You will have experience in handling a high volume of calls and resolving customer problems quickly and efficiently.
Experience in a technical problem solving or IT support role will be advantageous, and excellent communication skills are essential. You will have the ability to relay technical information to a non-technical audience.