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Customer Service Supervisor

Connecting

  • Location

    Letchworth Garden City, Hertfordshire

  • Sector:

    Engineering

  • Job type:

    Permanent

  • Salary:

    £20000 - £24000 per annum

  • Contact:

    Pedro Pires

  • Contact email:

    pedro.pires@claremontconsulting.com

  • High Salary:

    24000

  • Low Salary:

    20000

  • Reference:

    CSC_1571216583

  • Job Published:

    30 days ago

  • Expiry Date:

    2019-11-15

Customer Service Coordinator

What you will do
As a Customer Service Coordinator you will be responsible for managing customer enquiries and orders ensuring they receive the highest possible standard of service at all times.
You will be handling incoming calls and email enquiries from customers and you will ensure their requests are processed and responded to quickly and professionally.

How you will do it
Ensure orders are entered in SAP quickly and efficiently with zero errors and follow through to ensure required delivery is met. Investigate and solve customer's complaints or queries using initiative and defined processes and escalate as required, provide timely and professional customer communication throughout the order cycle, communicate and coordinate with sales, supply planners and operations to ensure all customer needs are met. Keep accurate records of discussions or correspondence with customers in Salesforce.com.

What we look for
[Required Qualifications - Education, Skills & Experience]
*Knowledge and experience working in a telephone and email based customer service role
*Excellent communication skills written and verbal
*Computer literate with working knowledge of the Microsoft Office Programs - particularly Outlook, Word and Excel.
*Experience working with a recognized ERP system, preferably SAP.
*Experience using Salesforce.com preferred.
*A team player able to work with colleagues to ensure goals are met
*Enthusiastic and positive attitude

Who we are
We're shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.