Technical Support Advisor

Posted 13 September 2021
Salary £21000 - £23000 per annum
LocationManchester
Job type Permanent
DisciplineTelecoms Recruitment
ReferenceROC
Contact NameDorota Czupryn

Job description

What you will do

In our business we have a team who have a "passion to protect what matters most".
We are actively recruiting for skilled Technical Support advisors to be part of our great team. Our team supports over 300,000 customers annually, making sure they are safe and secure with a working alarm system.
We offer on-going training, job security and career development within a business that really does offer opportunity locally, nationally and globally. We are looking to grow our team to service our exciting range of residential, commercial, industrial, public sector and blue-chip customers.

How you will do it

The ROC (Remote Operating Center) operates 24 hours a day and is the most adaptable and versatile operational department within the company.
This is a phone based, security system support position that provides technical support to the field engineers and customers.

In this role you will be;
*Diagnosing and troubleshooting security alarm faults.
*Using a broad range of monitoring and programming software.
*Providing a high level of customer service to external residential and commercial customers.
*Dealing discreetly with bespoke and high security customer requirements.
*Assisting field engineers to ensure remote connectivity to alarm systems.

What we look for

Required
*Background in customer services.
*An interest in problem solving.
*Excellent communication skills are essential.
*Experience in handling a high volume of calls quickly and efficiently.
*The ability to relay technical information to a non-technical audience.

Preferred
*Experience in a technical problem solving will be advantageous.
*Experience in over the phone customer service.

***NOTE: Both - full time days shift and full time night shift are available. This role is office based.****

If you are successful, we can offer you a company culture that promotes work life balance, a commitment to continued learning and development, access to mental health support, a fantastic benefits package which includes a competitive salary, pension, life assurance, employee assistance program, employee referral scheme, discount on Johnson Controls security products including ADT Smart Home plus voluntary schemes for childcare vouchers, cycle to work, eye care vouchers and holiday purchase.