Customer Solutions Technician - Install

Posted 18 November 2021
Salary£23050 - £24580 per annum + OTE approx 9k
LocationNorth London
Job type Permanent
DisciplineEngineering Recruitment
Contact NameEleanor Taylor

Job description

Training and certification will be provided as part of ADT's Customer Solutions Technician development program.

This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training.

In addition to this you will also receive company van, uniform and tools to do the job with a basic salary and competitive incentive scheme.

We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us.

How you will do it

Install and commission systems, building upon your knowledge of Intruder Alarms, CCTV, Doorbell and Access Control Systems.

Go the extra mile to deliver a high class customer experience by providing a high standard of customer service.

Problem solving whilst building customer relationships and identifying sales opportunities from which you can earn personal reward.

Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.

Promotion of JCI as a market leader, with a positive brand image, by presenting customers with a positive image of JCI employees through your behaviors (in accordance with Johnson Controls values).

Ability to keep accurate records, comprehensive mileage and expenses documentation and timesheets.

Able to undertake other reasonable duties as requested by line manager.

What we look for


Full UK driver's licence.

Have the ability to carry and climb ladders and to work at height.

Have practical skills to work with hand and power tools.

Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work returning faulty and unused equipment for correct disposal.

Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.

Have excellent communication, relationship building skills and able to exceed customer expectations.

Be familiar with the use of technology like smartphones, tablets and PCs.

A security check will be performed once an offer has been made to the successful candidate.


Electrical experience/qualifications.

Previous experience in installing/servicing in a residential environment.

What you will get
Basic salary plus bonus
Bonus is 10 units / week for 4 weeks during your training.
Company van, tools, uniform
Personal development