Customer Solutions Technician - Service

Posted 18 November 2021
Salary£21420 - £22950 per annum + OTE approx 9k
Job type Permanent
DisciplineEngineering Recruitment
Contact NameEleanor Taylor

Job description

What you will do

Providing the highest level of customer service, whilst managing workloads to meet and exceed daily targets and customer expectations.

This is an excellent opportunity for someone who is looking to start a career in the Security industry.

All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with a basic salary and competitive incentive scheme.

We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us.

How you will do it

To check correct functionality of systems including, but not limited to the following:

To replace all detector batteries where necessary.

To test panel and back-up batteries, replacing where necessary.

To check correct activation of the warning sounders.

To check the system is able to operate normally on the standby batteries.

To check correct operation of all detection devices.

To check correct activation of signaling equipment to the Alarm Receiving Centre.

To check and clean CCTV and WIFI cameras.

To liaise with the service bureau in line with the Company requirements and procedures.

Accurately complete detail of works on the Mobile Data Device according to work instructions and codes of practice if necessary.

What we look for


Full UK driver's licence.

Have the ability to carry and climb ladders and to work at height.

Have practical skills to work with hand and power tools.

Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work returning faulty and unused equipment for correct disposal.

Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a

Have excellent communication, relationship building skills and able to exceed customer expectations.

Be familiar with the use of technology like smartphones, tablets and PCs.

A security check will be performed once an offer has been made to the successful candidate.


Electrical experience/qualifications.

Previous experience in installing/servicing in a residential environment.