Desktop Support Engineer - 1st / 2nd Line Support

Posted 05 August 2021
Salary £30000 - £35000 per annum
Job type Permanent
DisciplineTechnology Recruitment
Contact NameHannah Lancaster

Job description

Desktop Support Engineer - 1st / 2nd line support

Working for a leading insurance company on an initial 12 month FTC contract. Will be split remote based 2 days max per week in Peterborough.

*Troubleshoot hardware and software issues courteously and expeditiously.
*Answer and appropriately handle support requests via phone, e-mail, VM, and IM.
*Procurement and asset management
*Assisting highly mobile staff who could be working from many varied locations
*Documenting, tracking, and monitoring all work item and resolution activity in the tracking system to ensure a timely resolution.
*Escalating issues of a specialized complexity to SME's when appropriate.
*Participating in team projects that enhance the quality of service.
*Supporting various devices such as laptops, tablets, and mobile phones running operating systems such as Windows, Mac OS, iOS, and Android.
*Searching Online for possible solutions when they aren't documented in our knowledge base and creating and updating knowledge articles in the IT Knowledge base.
*Providing support for Exec's and other VIP's, sometimes out of hours off-hours.

Experience required:
*Experience supporting Windows
*Windows 10, O365, knowledge of Active directory.
*Mac support is ideal, but not essential.
*Proven experience in customer contact/operational support.
*Excellent organizational skills, prioritizing and managing multiple tasks
*Solid self-starter with drive and motivation and the ability to work in a team environment.
*Proven IT Service Desk / Desktop experience
*Good experience in end user training and guidance