Direct Debit Administrator

  • Location

    Manchester, Greater Manchester

  • Sector:


  • Job type:


  • Salary::

    £20000 - £25000 per annum + 33 Days Holiday

  • Contact:

    Chris Ragnall

  • Contact email:


  • High Salary:


  • Low Salary:


  • Reference:


  • Job Published:

    8 months ago

  • Expiry Date:


  • Startdate:


Direct Debit Administrator
Newton Heath, Manchester
39 Hours, Mon - Fri, Permanent
£20-25k, 33 Days Holiday, Pension, Free Parking

What you will do:
Working within our Tyco Park offices, our Direct Debit Administrators are responsible for reviewing and entering new direct debit mandates and managing the payment process including cancellations, queries, banking reports, credit control, refunds and administration. Our Direct Debit Advisors deal with phone, email and postal queries and payment concerns.

How you will do it:
As a Direct Debit Administrator you will review & enter new direct debit mandates. Monitoring incoming post, mailboxes and being reactive to incoming calls. You will monitor and react to a number of reporting functions and be responsible for manually sending out or letters auto printed as a result of working reports. You will log and update IT systems to ensure accurate reporting and up to date administration of customers' accounts.

What we look for:
To become a Direct Debit Administrator you will be expected to have experience in a financial administration role and have dealt with direct debit mandates. You will display strong IT skills; in particular with Microsoft Office and Excel spreadsheets. This role involves speaking to customers about their financial matters so an excellent telephone manner is essential.

Who are we?
At Johnson Controls, we're shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.