Dispatch Co-ordinator


Dispatch Co-ordinator

  • Location

    Manchester, Greater Manchester

  • Sector:


  • Job type:


  • Salary::

    Up to £19000 per annum

  • Contact:

    Tim Lee

  • Contact email:


  • High Salary:


  • Low Salary:


  • Reference:


  • Job Published:

    about 1 year ago

  • Duration:


  • Expiry Date:


  • Startdate:


Johnson Controls
Dispatch Co-ordinators
Manchester City Centre
£ 19000 salary
27 days holidays
Shift Pattern - 39 hour week, currently starting from 7am - 7pm, occasional weekends

What you will do
As part of the Dispatch Team you will assist in delivering customer appointments and working with the engineers to maintain SLA's. To deliver engineers workload and keeping customers updated on any delays that may occur throughout the day.

How you will do it
*Ensuring customer demands are met through allocation of work to engineers
*Keeping customers updated via phone on status of appointments.
*Monitoring branch/engineer activity
*Liaising with FLM & Service Managers
*Escalating problems to FLM & Service managers when needed
*Providing world-class Customer Service via phone, e-mail, and other communication channels.
*Ability to take on new challenges and changes

What we look for
*12 months experience within a busy dispatch environment
*Good written and verbal skills are required
*Ability to multi-task and work in a dynamic environment/adjust to change quickly
*Good interpersonal and communications skills
*Computer proficiency with the ability to handle multiple PC applications at once
*Strong sense of urgency, follow-through and attention to detail

Who we are
At Johnson Controls, we're shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.