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Dispatch Coordinator

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Dispatch Coordinator

  • Location

    Manchester, Greater Manchester

  • Sector:

    IT Security

  • Job type:

    Permanent

  • Salary::

    Negotiable

  • Contact:

    Hayley Stevenson

  • Contact email:

    hayley.stevenson-ext@jci.com

  • High Salary:

    0

  • Low Salary:

    0

  • Reference:

    DC/HS_1556014313

  • Job Published:

    6 months ago

  • Expiry Date:

    2019-05-23

What you will do

You will assist in delivering customer appointments and working with the engineers to maintain SLA'S. You will deliver the engineers workload keeping customers updated on any delays that may occur throughout the day

How you will do it

Ensuring customer demands are met through allocation of work to engineers
Keeping customers updated via phone on status of appointments
Monitoring branch/engineer activity
Liaising with Field Line Manager and Service Managers
Escalating problems to the Field Line Manager and Service Managers when needed (following the escalation process)
Providing world-class Customer Service via phone, email and other communication channels

What we look for

12 months experience within a busy dispatch environment
Good written and verbal skills Ability to multi-task and work in a dynamic environment
Adjust to change quickly
Good interpersonal and communication skills
PC literate and must be able to handle multiple PC applications at once
Strong sense of urgency, follow through and attention to detail