To efficiently and profitably schedule and dispatch Service & Maintenance Engineers on behalf of the land-based Security business, in order to complete corrective and preventative maintenance visits in line with customer requirements and industry standards.
How you will do it
*Work closely with your manager and support the Service Managers and Field line managers to meet customer expectations.
*Attend weekly meetings with Service Managers and Field Line Managers on teams to enhance both internal & external working relationships to ensure a clear understanding of how we can improve how we work
*Completing the checklist on a daily, weekly & monthly basis maintaining an audit trail of this activity for yourself & Your FLM'S
*Proactively monitor engineer's activity to ensure that you are in contact with all your engineers' daily, ensuring early dispatch & attendance of first job & monitor throughout the day. Proactively work to ensure white space in the GANT is filled and engineer's jobs are completed by the end of the day.
*Jeopardy management of calls and escalate when needed.
*Monitor the GANT to ensure real time visibility of your engineers, highlighted any anomalies to your TM & FLM
*Build and maintain good working relationships with your engineers, FLM'S & SM's
*To have a strong understanding of geographical regions and engineer coverage.
*Booking of works with sites in accordance with customer & site requirements.
*Allocating remaining jobs for future attendance. No jobs to remain outstanding on engineers at the end of each day.
What we look for
*Ability to plan and prioritize workloads with a structured approach
*Ability to multi-task and work in a dynamic environment/adjust to change quickly
*Clear communicator with good telephone manner with colleagues and customers
*Computer proficiency with the ability to handle multiple PC applications at once
*Strong sense of urgency, follow-through
*Problem solving and collaboration skills to own and resolve customer issue
*Calm, resilient and flexible with experience in a fast-paced service environment
*Ability to make decisions and challenge engineers if needed.
*Excellent time management and communication skills
*Ability to work in a team and on own initiative
*Ability to follow process with strong attention to detail
*Previous dispatching / planning experience