Executive/VIP Desktop Support Technician

Posted 25 November 2021
Salary£150 - £200 per day
Job type Contract
DisciplineTechnology Recruitment
Contact NameLee Bowles

Job description

Executive/VIP Desktop Support Technician- 6-month contract- London based
I am currently collaborating with a global leader within he Oil and Gas industry who are looking for an experienced Executive/VIP Desktop Support Engineer to join their team in London (with some travel to Gatwick) for an initial 6-month contract which could go permanent.

The role:
As an Executive/VIP Desktop Support Technician, you will provide Senior Executives and their Administrative Assistants with day-to-day white glove process and technical support. This position necessitates a high level of technical proficiency as well as executive presence and good communication abilities. The team member must diagnose and fix difficulties with PCs, mobile devices, printers, videoconferencing, Teams Enterprise Voice, business application software, telecommunication issues, and local network issues swiftly and effectively. The team member will assist with executive level conferences and events at the headquarters as well as offsite activities on occasion (i. e. board meetings, earnings calls, leadership meetings, etc.)

Personal perspective of the work:
*Look at everything through the eyes of your customer and have a clear concentration on their requirements.
*Establishing trusted relationships with customers and stakeholders, as well as acting as a technical advisor
*Capable of communicating in a clear, concise, and relevant manner (written and verbal).
*Highly engaged and capable of strategic thinking whilst maintaining a focus on all details.
*Constantly seeking to expand your knowledge and skill set, including certification and training.
*Motivated by results and a sense of urgency when it comes to work.
*Confidence in dealing with fast-paced and high-pressure circumstances.
*You're inquisitive and always on the lookout for potential solutions to difficulties.

Key responsibilities & duties:
*Collaborate proactively with other engineering teams and services (e.g., desktop, unified communications, digital, mobility, network, security, and regional leads) to ensure that their VIP users' endpoints, mobile devices, peripherals, applications, and other assigned devices are always performing at their best.
*Manage the IT relationship for VIP issues and ensures that the user is happy with the solution.
*Resolve allocated troubleshooting issues and spontaneous assignments from IT Management, IT Helpdesk, IT Enterprise teams, or our VIP users. Document and communicate the solutions of issues to the appropriate IT teams and users in a timely manner.
*Educate VIPs and other users on how to use the appropriate devices and applications.
*Create and update technical documentation for End User Services, users, and other IT support teams, as well as continual contributions to the user community's knowledge base.
*Assist with executive level conferences and events at the headquarters, as well as offsite activities on occasion (i. e. board meetings, earnings calls, leadership meetings, etc.)
*Provide feedback on technological goods and services, as well as quality assurance and user acceptance testing.

Experience required:
*At least 3 years providing Executive Support
*At least 3 years installing and supporting Windows 10 desktops, OS X, Office 365 Suite,
*Android and iOS mobile devices.
*At least 3 years installing and configuring computer peripherals such as external monitors,
*cameras, printers, scanner, etc.
*IT Help desk software versatile (Remedy, ServiceNow)
*At least 3 years installing and configuring end-user applications and ensuring they are
*patched and running optimally for the user.
*At least 2 years implementing and supporting Microsoft System Center Configurations
*Manager (SCCM) or equivalent endpoint management tool.
*At least 2 years working with administrative scripts (VBScript, Java Script, PowerShell,
*Experience working with DNS, DHCP, TCP/IP, Microsoft Active Directory Security Groups
*and Active Directory Group Policies.
*Experience with Mobile Device Management technologies.
*Exemplary documentation skills.
*Experience defining objectives, goals, schedules, and assignments with business leaders.
*Experience providing customer service to internal customers.
*Experience prioritizing workload and scheduling effectively to meet deadlines.
*Experience developing ways to accomplishing goals with little or no supervision, depending
*on oneself to complete objectives and determining when escalation of issues is necessary.
*CompTIA A+ and/or Network+ certifications a plus.
*Must have noticeably clear understanding of the cloud infrastructure, and updated view of the
*application / digital landscape. Low-code apps / Bi Dashboards / BPA.
*Bachelor's Degree in Computer Science or equivalent experience/certification.

If you are interested or would like to find out more information, please apply in or send your CV to: lee.bowles@claremontconsulting.com