Duties will include:
Organise the day-to-day duties and operation of the team, resolve operational problems, deal with customers and liaise with other members of staff.
Be responsible for the implementation of procedures for the execution of work, briefing instructions to the staff in a timely fashion and ensuring that best practice is consistently exercised.
Lead, motivate and develop a team of Customer Solutions Technicians to achieve and exceed key business KPI's.
Actively promote and drive a culture of Continuous Improvement within the team by embracing transformation and new ways of working and empowering the team to deliver more efficient ways of working.
Working with the planning team, plan and schedule manpower and equipment requirements for programmed jobs, guaranteeing that the jobs are completed within the specified time frame and budget allocated.
Management and monitoring of Technicians' documentation to ensure both accuracy and expediency, including certifying timesheets for correct hour booking and appropriation.
Conduct regular safety and quality audits on the Technicians to ensure that the employees are using the correct equipment in the correct manner.
Manage and monitor Health & Safety of Technicians, ensuring compliance with all legislation and Tyco's Zero Harm policy is embedded.
Identify training needs by means of regular assessment with the Technicians to identify any shortfalls and encourage the development of the team. This includes conducting annual appraisals and the direct management of designated team of Technicians.
Proactively manage work in hand to ensure accuracy of forecast and job completion. Monitor and control allocated job budgets and justify variations to these. Manage customer relationships and minimize disputes whilst liaising directly with the Credit Control Department.
What we look for
Excellent communication and customer service skills. People leadership skills with the ability to develop and manage a team, preferably within a field manager role.
Ability to deal with new and unexpected situations with a proactive and professional approach. Ability to build strong relationships and inspire and influence others.
P&L experience is desirable MUST hold a Full driving license.
Relevant industry experience is desirable.