You will be responsible for providing first line management support to a team of Install Engineers and Sub-Contractors. Required to provide technical support, organise the day-to-day duties and operation of the team, resolve operational problems, deal with customers and liaise with other members of staff.
How you will do it
Maintain a close working relationship with the Operational Management teams to review and improve the department's current aims and objectives.
Record, monitor and advise the Operations, Service / Installation Manager of any defects and specification deviations.
Direct management of designated team of engineers within the Install Department.
Control and co-ordination of the Engineers and Sub-Contractors work whilst on site.
Responsible for the implementation of procedures for the execution of work, briefing instructions to the staff in a timely fashion and ensuring that best practice is exercised.
Planning and scheduling of manpower and equipment requirements for programmed jobs, guaranteeing that the jobs are completed within the specified time frame and budget allocated.
Management and monitoring of engineers' documentation to ensure both accuracy and expediency, including certifying timesheets for correct hour booking and appropriation.
Conduct regular safety and quality audits on the Engineers and Sub-Contractors to ensure that the employees are using the correct equipment in the correct manner.
Identify training needs by means of regular assessment with the engineers to identify any shortfalls. This includes conducting annual appraisals.
Manage work in hand to maximise productivity of the team, accuracy of forecasts, and jobs completed in a timely manner.
Monitor and control allocated budgets and prepare reports and programmes as required by the Operations, Service / Installation Manager.
Manage debt and minimise disputes by liaising directly with the Credit Control Department, which in turn will allow invoices to be passed for payment.
What we look for
Excellent communication skills
High level of Customer Service
Develop and manage a team atmosphere through hard work, tolerance and consistency, attempting to fulfil projects with honesty and integrity.
Full driving licence
Appropriate experience in a customer facing environment
Demonstrate a successful track record of achievement
Demonstrate the ability to network with relevant groups
Minimum of 3 years experience within the Fire / Sprinkler Industry is preferred
If you are successful we can offer you a company culture that promotes work life balance, a commitment to continued learning and development, access to mental health support, a fantastic benefits package which includes a competitive salary, pension, life assurance, employee assistance program, employee referral scheme, discount on company products plus voluntary schemes for childcare vouchers, cycle to work, eye care vouchers and holiday purchase.