FM Helpdesk Co-ordinator

Posted 09 March 2020
Salary£20000 - £22800 per annum + 25 days Annual leave, Free parking
LocationManchester, Greater Manchester
Job type Permanent
DisciplineEngineering
ReferenceTL00FMHD_1583771204
Contact NameTim Lee

Job description

FM Helpdesk Co-ordinator

What you will do
The core role of the coordinator will be to deliver a cradle to grave customer experience and services for National FM companies.

How you will do it
*To deliver an extremely professional, efficient and accurate customer service to our Facilities Management Companies.
*Support account managers to develop strong relationships with FM customers.
*Call receipt and dispatch of engineers to break fixes.
*Planning and site liaison for RIs / PPMs
*Generate accurate billing in line with customer pricing matrices
*Annual re-occurring revenue invoicing including communication with customer to gain purchase orders.

What we look for
Required
*Experience of having worked in a results driven customer service environment.
*Computer literate.
*Customer orientated
*Fluency in English language (both verbal and written).
*Self-motivated, enthusiastic and inspirational, able to bring a sense of urgency to situations and demonstrate an active approach.
*Persistent, resolute in focusing on results and able to set tough personal objectives, monitor progress and if necessary take corrective action.
*Ability to remain forceful when others become pessimistic or when dealing with new and unexpected situations.

Preferred
*Experience of billing / invoicing (extremely desirable).
*Ability to build strong relationships and influence others.
*Experience of security industry (desirable but not essential).
*Excellent communication and interpersonal skills.
*Innovative and creative, able to remain confident when dealing with negative situations and come up with imaginative solutions to difficult problems.