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FM Helpdesk Co-ordinator

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FM Helpdesk Co-ordinator

  • Location

    Manchester, Greater Manchester

  • Sector:

    Engineering

  • Job type:

    Permanent

  • Salary::

    £20000 - £22800 per annum + 25 days Annual leave, Free parking

  • Contact:

    Tim Lee

  • Contact email:

    timothy.lee-ext@jci.com

  • High Salary:

    22800

  • Low Salary:

    20000

  • Reference:

    TL00FMHD_1583771204

  • Job Published:

    22 days ago

  • Duration:

    Permanent

  • Expiry Date:

    2020-03-17

  • Startdate:

    ASAP

FM Helpdesk Co-ordinator

What you will do
The core role of the coordinator will be to deliver a cradle to grave customer experience and services for National FM companies.

How you will do it
*To deliver an extremely professional, efficient and accurate customer service to our Facilities Management Companies.
*Support account managers to develop strong relationships with FM customers.
*Call receipt and dispatch of engineers to break fixes.
*Planning and site liaison for RIs / PPMs
*Generate accurate billing in line with customer pricing matrices
*Annual re-occurring revenue invoicing including communication with customer to gain purchase orders.

What we look for
Required
*Experience of having worked in a results driven customer service environment.
*Computer literate.
*Customer orientated
*Fluency in English language (both verbal and written).
*Self-motivated, enthusiastic and inspirational, able to bring a sense of urgency to situations and demonstrate an active approach.
*Persistent, resolute in focusing on results and able to set tough personal objectives, monitor progress and if necessary take corrective action.
*Ability to remain forceful when others become pessimistic or when dealing with new and unexpected situations.

Preferred
*Experience of billing / invoicing (extremely desirable).
*Ability to build strong relationships and influence others.
*Experience of security industry (desirable but not essential).
*Excellent communication and interpersonal skills.
*Innovative and creative, able to remain confident when dealing with negative situations and come up with imaginative solutions to difficult problems.