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Job

Connecting

Global Support Engineer

  • Location

    City of London, London

  • Sector:

    Cloud, Infrastructure

  • Job type:

    Permanent

  • Salary::

    £40000 - £55000 per annum + shift + benefits

  • Contact:

    Hannah Lancaster

  • Contact email:

    hannah.lancaster@claremontconsulting.com

  • High Salary:

    55000

  • Low Salary:

    40000

  • Reference:

    GSE906_1534858027

  • Job Published:

    3 months ago

  • Expiry Date:

    2018-08-21

Global Support Engineer

I am currently working with a global technology service provider who are looking for numerous Global Support Engineers of all levels to join their team based in Central London. This is a permanent role working on a 24x7 shift rota.

Responsibilities:
*Provide advanced support to global customers
*Identify bugs, perform triage and resolve issues
*Service Request Management
*Change management process
*Work with customer during installation and troubleshooting of products and networks

Experience Required:
*Experience working in a customer facing technical support role
*Good knowledge of VoIP and SIP
*Networking knowledge - Routing, Switching, Load Balancing, VPN etc.
*Experience of unified communications / PBX is advantageous
*Linux / Windows OS understanding