Customer Service Advisor (Standard day shifts 1 in 2 weekends)
New York Street, Manchester City Centre

What you will do
Based within our vibrant Customer Support Centre in Central Manchester, our Customer Service Advisors are the first point of contact for all of our Security customers. Our customer service advisors support customers with everything from account queries to technical support. You will build relationships with customers and take ownership of all enquiries ensuring the service and support you provide is the very best available. Working within a team of experts where each member of staff is rewarded with on-going training, cross-skilling and fantastic career progression opportunities, you will become a product and brand expert enabling you to forge a lasting and rewarding future with a market-leading brand in a secure and expanding marketplace.

How you will do it
Following a comprehensive training program you will be fully equipped to take ownership of customer enquiries and will take pride in being an expert in your field and giving the very best customer service. You will provide customers with advice on how best to operate and test their security systems, arrange engineer visits and engage with other departments where required.

What we look for
We require our employees to be customer focused with a proactive, can-do attitude. We look for ambition and willingness to learn rather than extensive experience as we like our employees to progress within our business. This is a telephone based role so an excellent telephone manner, attention to detail and excellent spoken and written English is essential, as is IT literacy. Any contact centre or customer service experience will be an advantage.

Inbound Customer Service Advisors