Inbound Customer Service Advisors

Posted 18 June 2021
SalaryUp to £19500 per annum + 25 days+bank holidays annual leave
LocationManchester, Manchester, England
Job type Permanent
DisciplineEngineering
ReferenceTL00CSA
Contact NameTim Lee

Job description

Customer Service Advisor
New York Street, Manchester City Centre

What you will do
Based within our vibrant Customer Support Centre in Central Manchester, our Customer Service Advisors are the first point of contact for all of our Security customers. Our customer service advisors support customers with everything from account queries to technical support. You will build relationships with customers and take ownership of all enquiries ensuring the service and support you provide is the very best available. Working within a team of experts where each member of staff is rewarded with on-going training, cross-skilling and fantastic career progression opportunities, you will become a product and brand expert enabling you to forge a lasting and rewarding future with a market-leading brand in a secure and expanding marketplace.

How you will do it
* Answering customer service calls in line with company processes and procedures
* Providing customers with advice on how to operate and test their security systems
* Booking engineer visits, liaising with engineers and customers regarding bookings
* Accurately imputing information onto computer systems
* Attending all necessary company training

What we look for
Required
*To be customer focused with a proactive, can-do attitude
*We look for ambition and willingness to learn rather than extensive experience as we like our employees to progress within our business.
*This is a telephone based role so an excellent telephone manner
*Attention to detail and excellent spoken and written English is essential
*IT literacy

Preferred
*Any contact centre or customer service experience will be an advantage.

6 week rotation - 8 hour shift per day, 39 hours a week over 5 days, hours are between 6:50AM - 7:30PM, with 1 weekend day every 2 weeks