Installation Planner

  • Location

    Sunbury-On-Thames, Middlesex

  • Sector:

    IT Security

  • Job type:


  • Salary::


  • Contact:

    Hayley Stevenson

  • Contact email:


  • High Salary:


  • Low Salary:


  • Reference:


  • Job Published:

    22 days ago

  • Expiry Date:


Overview of Role

The Planner provides support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling & tracking of customer appointments. Working with the FLM's to ensure any risk situations are resolved, ensuring customer appointments go ahead as planned, with the risk of no-shows kept to a minimum. This is achieved by maintaining contact with our customers and engineers (both internal & external) to aim for a high level of customer service.

Key Areas of Responsibility:

*Fully utilisation of the IPT system for planning & tracking purposes
*Manage all inbound and outbound telephone activity, providing cover for all areas within the UK.
*Maximise engineer productivity through optimising the utilisation of available resource, ensuring diaries are fully booked and correct hours are assigned for all work, including sub contract labour
*Maximise resource utilisation, direct and sub contractor labour where available, with a view to minimising downtime/lead times
*Ensure the material ordering in a timely manner for customer visits, liaising with third party providers to ensure lead times are understood and agreed with the customer
*Support in-field activities which the Planner can impact, such as providing job details to engineers for work the next day, payment for up sales on the day, scheduling return visits as required.
*Early warning of likely service level deterioration & escalate to Team Leader/Supervisor
*Ensure that any non-standard activity and costs are approved prior to taking action.
*Timely call to customer to advise of any engineer unavailability with a view to rescheduling
*Utilise and monitor available systems to track job status and ensure that job records are kept up to date
*To liaise with FLM's on any planning & risk situations which impact their engineers
*Action requests from the FLM's within the Planner's remit
*Escalate any concerns regarding resource/lead times/behaviours to Supervisor/Team Leader

Engineer (direct and subcontract) productivity
Direct and Subcontractor utilisation
WIH performance improvement
Lead time for job commencement
Minimise labour/product slippage
90% of jobs planned within 48 hours of receipt
Customer satisfaction

Relationship Management

*Installation Planning Team colleagues/Team Leader/Supervisor
*Field Line Managers / Engineers / Sub-contractors
*Operations/logistics Admin

Key Personal Requirements

*Problem solving in the course of day-to-day activity
*Influential communicator & good relationship building
*Analytical thinking & decision making
*Planning & Prioritising
*Customer Focus
*Time management
*Able to work on own initiative
*Manage difficult situations
*Resolve conflicts
*Resolve customer escalations
*Escalate issues to management