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Installation Planner

Connecting

  • Location

    Birmingham, West Midlands

  • Sector:

    Business Solutions

  • Job type:

    Permanent

  • Salary:

    £21000 - £23000 per annum

  • Contact:

    Luke Coleman-Evans

  • Contact email:

    luke.Coleman-Evans@claremontconsulting.com

  • High Salary:

    23000

  • Low Salary:

    21000

  • Reference:

    IP_BR_1584979320

  • Job Published:

    12 days ago

  • Expiry Date:

    2020-04-22

  • Client:

    #

What you will do

The Resource Planning Team supports the branch Installation Teams to enable the carrying out of installation work in relation to security services. It is the main interface between the customer and the engineer on daily activities & risk situations, and is the main control point for planning & scheduling of work.

How will you do it

The Planner provides support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling & tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customer appointments go ahead as planned, with the risk of no-shows kept to a minimum. This is achieved by maintaining contact with our customers and engineers (both internal & external) to aim for a high level of customer service.

What we look for

Problem solving in the course of day-to-day activity
Influential communicator & good relationship building
Good admin skills
PC literate
Analytical thinking & decision making
Planning & Prioritising
Customer Focus
Time management
Able to work on own initiative
Manage difficult situations
Resolve conflicts
Resolve customer escalations
Escalate issues to management