Installation Planner

Posted 20 January 2021
Salary£2000 - £21000 per annum
LocationSunbury-On-Thames, Surrey
Job type Permanent

Job description

What you will do
The Resource Planning Team supports the branch Installation Teams to enable the carrying out of installation work in relation to security services. It is the main interface between the customer and the engineer on daily activities & risk situations, and is the main control point for planning & scheduling of work. This role is based around large projects with tight and demanding deadlines

How you will do it
The Planner provides support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling & tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customer appointments go ahead as planned, with the risk of no-shows kept to a minimum. This is achieved by maintaining contact with our customers and engineers (both internal & external) to aim for a high level of customer service.

What we look for
Problem solving in the course of day-to-day activity

Influential communicator & good relationship building

Good admin skills

PC literate

Analytical thinking & decision making

Planning & Prioritising

Customer Focus

Time management

Able to work on own initiative

Manage difficult situations

Resolve conflicts

Resolve customer escalations

Escalate issues to management